Complaints procedure

Brinkhof attaches great importance to its clients’ satisfaction. Our firm will do everything in our power to serve you as well as possible. Nonetheless, it is possible that you may be dissatisfied with a particular aspect of our service. We describe here what you can do in that case.

If you are dissatisfied with the quality of our service or our invoice, you can raise your concerns with your regular contact at Brinkhof. However, you can also contact Richard Ebbink or Eliane de Vilder. Our firm handles complaints according to a procedure described in our complaints policy. This policy may be downloaded here.

In collaboration with you, we will try to solve the problem. We will always confirm this solution to you in writing. You may expect our written reaction to your complaint within four weeks.

We value your feedback, even if this is in the form of a complaint. You may be assured that all well-founded complaints are taken into account when evaluating our firm’s performance and that we will do our utmost to prevent any repetition.